Terms of service – Los Angeles Oils And Butters

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Terms of service

 

Disclaimer Notice - The statements regarding our products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. The information on this Web site, including any links to external sites, testimonials given by customers, or in emails composed by any representative of Los Angeles Oils And Butters Apothecary is designed for educational purposes only. It is not intended to be a substitute for the advice and care of a licensed medical professional in the country, state or jurisdiction. These statements have not been assessed by the FDA . Any information provided is not intended to replace medical advice offered by a physician nor should this information be used to treat any health problems without first consulting with a physician or pediatrician. Use as instructed and if your condition persists, see your physician.

Please note that the ingredients in my products may contain nuts, fruits, essential oils, butters, waxes and other all natural ingredients that may or may not cause an allergic reaction. Please be sure to read the full list of ingredients before use.

You should not use this information to diagnose or treat any health problems or illnesses. Customers agree not to hold Los Angeles Oils And Butters Apothecary responsible in any claim of product liability. Los Angeles Oils And Butters owners or affiliates are not licensed medical professional. Please consult a doctor with any questions or concerns you may have. 

 

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✅ SMS/Mobile Messaging Agreement

By checking the opt-in box at checkout, you acknowledge and agree to the following:

  • Program Description: You agree to receive recurring automated marketing and order update text messages from Los Angeles Oils And Butters at the phone number provided. Messages may include cart reminders, promotional offers, and appointment updates.

  • Opt-Out Instructions: You can cancel the SMS service at any time. Just text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.

  • Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@losangelesoilsandbutters.com.

  • Cost and Frequency: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

  • Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

  • Age Restriction: By opting in, you confirm that you are at least 18 years of age.

  • Privacy: View our Privacy Policy here: https://losangelesoilsandbutters.com/policies/privacy-policy

 

✅ Booking Agreement & Deposit Policy

By checking this box, I acknowledge and agree to the following:

  • A $150 non-refundable deposit is required immediately upon booking.

  • Deposit must be sent via Venmo (@LAOils) or Zelle (info@losangelesoilsandbutters.com).

  • Deposit must include my full name, appointment date, and time.

  • Credit card information is required at booking but will only be charged in case of no-call, no-show.

  • Failure to submit deposit immediately after booking will result in automatic cancellation.

  • My deposit will be applied to my final balance.

  • Remaining balance must be paid via cash, Venmo, or Zelle only (no debit/credit cards or CashApp).

  • I will receive the service location and details after my deposit is received.

✅ Service Requirements Agreement

By checking this box, I confirm I meet the following pre-appointment requirements:

  • I am not currently using Retin-A, Tretinoin, glycolic acid, mandelic acid, or azelaic acid within 30 days prior to my appointment.

  • I have not shaved, waxed, trimmed, or dermaplaned facial hair within 72 hours of my appointment.

  • I have completed any laser facial hair removal at least 5 days before my appointment.

  • I have not received a chemical peel from another provider within the last 30 days.

  • I understand these rules are in place for my safety and best results, and no exceptions will be made.

✅ Pregnancy Policy Agreement

By checking this box, I confirm that I am not pregnant, and I understand services cannot be performed on clients at any stage of pregnancy.

✅ Rescheduling & Cancellation Policy Agreement

By checking this box, I acknowledge and agree to the following:

Returning Clients:

  • One courtesy reschedule is allowed if made 10+ days in advance.

  • A $100 non-refundable rescheduling fee applies.

New Clients:

  • All new clients must adhere to their original booked appointment.

  • Deposits are non-refundable and non-transferable to other dates.

  • A new deposit is required to reschedule.

  • I am allowed one reschedule only for my first visit.

  • A second reschedule will result in loss of all deposits and being blocked from future bookings.

  • Rescheduling availability is not guaranteed within the same month and may require waiting 60–120 days.

  • DEPOSITS ARE ABSOLUTELY NON-REFUNDABLE.

✅ Pricing Agreement

By checking this box, I understand the following:

Returning Clients:

  • The Best Results Facial starts at $375 (as of January 2025).
    New Clients:

  • The Best Results Facial starts at $400 (as of January 2025).

  • Pricing is based on 1–1.5 hours of service.

  • Additional time or add-ons may result in extra fees of $25–$150.

  • Pricing applies to face only and does not include body or scalp treatments.

✅ Punctuality Policy Agreement

By checking this box, I agree to the following:

  • I must arrive on time for my appointment.

  • Clients arriving more than 10 minutes late must reschedule and pay the rescheduling fee.

  • I will plan accordingly for Los Angeles traffic.

✅ Travel Disclaimer Agreement

By checking this box, I understand:

  • If I’m flying in for my appointment, I must allow for possible travel delays.

  • No refunds or waivers will be issued for missed appointments due to flight delays or cancellations.

✅ Final Sales & Refund Policy Agreement

By checking this box, I understand and agree:

  • All sales are final. No refunds.

  • Prepaid clients who cancel last minute will be charged 50% of the service balance + $75 mandatory rescheduling fee.

  • Clients arriving 10 minutes late will need to reschedule.

  • No exceptions.